Policies

Return Policy

All sales are final. We do not accept returns or exchanges on e-liquids. Returns for hardware will be on a case by case basis and authorized returns/exchanges will be assigned a RMA number. A note with this number must be included along side the hardware with all original packaging and accessories as well as a description of the problem. Hardware affected by manufacturer defect may be eligible for exchange. All suspected defects must be reported within 2 business days of confirmed delivery.
To set up a return or exchange, you must email sales@covalvapes.com and if the exchange or return is authorized, you will be issued a RMA number. No exchanges or returns can be authorized by phone, you must email sales@covalvapes.com. Return shipping cost for exchanges will be at the customer’s expense. Not all items are eligible for returns or exchanges. For more information, email sales@covalvapes.com

 

Shipping

We ship most packages via USPS Priority Mail. Some small packages may be shipped USPS First Class. Tracking numbers are assigned to orders as they are fulfilled (typically within 48 hours except weekends), and communicated via a shipping confirmation email. The cost of shipping is split and shared between us and the customer. Orders are not fulfilled or shipped during weekend days. After orders are shipped, inquiries regarding the status of packages should be addressed to the United States Postal Service. All hardware purchases over $100 are shipped signature required.

 

International Shipping

We do not ship to international addresses. We do not ship to dropship or forwarding addresses. We can not ship to APO/FPO/DPO addresses.